All order are shipped FOB point of shipment from Jaco International's facility. Products will be shipped vis UPS or other, unless requested otherwise by Customer. For periority or overnight deliveries, please so indicate when ordering. Jaco will make commercially reasonable efforts to deliver products in accordance with Customer's requested delivery dates(s). Customer acknowledges that delivery dates provided by Jaco are estimates only (not warranty or guarentee) and Jaco will not be liable for failure to deliver product such dates. Customer request to reschedule delivery dates are subject to acceptance by Jaco in its sole discretion. Subject to Jaco's right of stoppage in transit, delivery to a carrier will constitute delivery to Customer, and all risk of loss will thereupon pass to Customer; however, title in and to all products shall remain in Jaco until payment is made in full by Customer and received by Jaco. Any claims for shortages and/or damage to delivered products must be made to the carrier in accordance with the carrier's claims, but not more tahn ten (10) days after delivery of the product to the carrier.  

Cancellation of Orders: 

Order may not be canceled (or rescheduled) after delivery of the products to the carrier. Cancellation requests on orders placed on the Jaco website must be done internally by a sales representative.

a. Regularly Stocked Products. Customer may, without charge, cancel a Purchase Order, in whole or in part, for regularly stocked products by written notice of cancellation to Jaco not less than thirty (30) days before Jaco's scheduled shipment date. Any written notice of cancellation of a Purchase Order, in whole or in part, received by Jaco less than thirty (30) days before the scheduled shipment date may be refused or accepted by Jaco in its sole discretion, and if accepted, all cancelled products may be subject to a restocking/handling fee.

b. Special Order Products. Customer may not cancel special order products, which include but are not limited to products not regularly stocked by Jaco, products that are subject to minimum order requirement and products that have special handling charges. All sales of special order products are sold on a final, non-cancelable, non-returnable, non-refundable basis.

Return Policy:

Customer must obtain a material authorization number ("RMA No.") from Jaco before returning any product eligible for return. No return of eligible products will be accepted by Jaco without a return material authorization number (RMA No.), which will be issued at Jaco's sole discretion. Special order products may not be returned for any reason if non-defective. All authorized returned products must be unused and re-saleable, in original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Customer must notify a Customer Service Representative of the nature of the defect prior to returning the product. All items not eligible for return will be returned to customer, transportation costs collect. Product returned to Jaco by Customer for no fault of Jaco may be subject to a restocking/handling fee.